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Meet the team
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Service Improvement Lead
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Bernie County
Bernie's early career (1981) was in perioperative nursing at the then Wolverhampton School of Nursing, where she also held a number of posts specifically in the field of otorhinolaryngology. She then moved in to the area of practice development following successfully obtaining a first class honours degree in nursing in 1998.
In 2003 she obtained the post of workforce development manager at Pan Birmingham Cancer Network. It was during this experience that she was exposed to the opportunities that service improvement could provide for patients. In 2006 she became the service improvement lead at Pan Birmingham Cancer Network and she now heads up a team of twelve service improvement facilitators and one administrator. The team has extensive experience of testing the possibilities for redesigning patient pathways. They are able to spread the learning across the network by utilising a variety of tools and techniques which enables sustained achievement to be delivered.
In 2000 she joined the team that was designing and opening the Heart and Lung centre in Wolverhampton. Her role was to develop the workforce required for the 60 million pound unit. This work looked at expanding the cardiac workforce so that the opening of the unit did not diminish the ability of the other units in the region to function effectively.
The team is also linked to NHS Improvements via the midlands eastern zone. These links enable the team to distribute the learning from successfully implemented changes to a national audience.
Tel: 0121 414 8267
Fax: 0121 414 8500
Mobile: 07977 208334
Email: bernie.county@westmidlands.nhs.uk -
Service Improvement Facilitator
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Alison Davies
Alison has worked for Pan Birmingham Cancer Network since December 2008, having previously done service redesign work elsewhere within the West Midlands.
Alison feels passionate about the cancer network and thoroughly enjoys working with the committed teams across Birmingham towards improving services for their patients.
Mobile: 07815 614609
Email: alison.davies@westmidlands.nhs.uk -
Service Improvement Facilitator
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Sharon Adams
Sharon joined the NHS in 1985 and has worked chiefly in primary care, her most recent roles have been supporting service improvement within GP surgeries and PCTs across the West Midlands. The main focus has been on improving patient care and patient experience in areas such as access and care of those with long term conditions, as well quality improvement and practice based commissioning.
Mobile: 07973 419572
Email: sharon.adams@westmidlands.nhs.uk -
Service Improvement Facilitator
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Kelly Fisher
Kelly has worked for Pan Birmingham Cancer Network since 2005, having previously had experience in service redesign work elsewhere within the region. Kelly has also spent time seconded as a commisoner for cancer services, she is a nurse by background and loves the fact that the work that we do within service improvement at the cancer network has a direct impact on patients and that they are at the heart of all we do.
Mobile: 07879 997300
Email: kelly.fisher@westmidlands.nhs.uk -
Service Improvement Facilitator
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James Gillies
James has worked for the NHS in service improvement, facilitation and project management roles since 2003. James joined Pan Birmingham Cancer Network as a service improvement facilitator in 2009. He has a background in qualitative research, his love for service improvement was nurtured whilst working on care pathway development for regional neurorehabilitation services. His move to the cancer network has provided him with a valuable opportunity to be involved in service improvement in a new area working with a diverse range of teams and services.
Mobile: 07971 197171
Email: james.gillies@westmidlands.nhs.uk -
Service Improvement Facilitator
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Richard Johnson
Richard has worked in the NHS for a number of years and in the service improvement team at the Pan Birmingham Cancer Network since 2005. During this time he has utilised a range of service redesign techniques across the health economy including Lean methodology. Richard feels that the opportunity to be involved in improving patient care and the experience for patients makes this a rewarding role.
Mobile: 07971 197451
Email: richard.johnson@westmidlands.nhs.uk -
Service Improvement Facilitator
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Adrian Kearns
Adrian has worked in the NHS for many years in service reconfiguration, project management and service improvement and has many years similar experience in the private sector. Adrian has been involved in IT projects, site reconfiguration, operational process flows, managed a medical records department dealt with OJEC issues and has been heavily involved in streamlining operating theatres processes.
Mobile: 07847 337118
Email: adrian.kearns@westmidlands.nhs.uk -
Service Improvement Facilitator
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Marilyn McKoy
Marilyn joined the Pan Birmingham Cancer Network as a service improvement facilitator in 2007 and enjoys working with the various specialties within the network to share service improvement methodology to help teams to improve the quality of patient care and service delivery. Marilyn has worked for the NHS since 1999 and is passionate about driving improvements in patient care.
Mobile: 07970 019185
Email: marilyn.mckoy@westmidlands.nhs.uk -
Service Improvement Facilitator
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Elly McFadyen
Elly has been with the Pan Birmingham Cancer Network service improvement team since January 2009. She previously worked for University Hospitals Birmingham NHS Foundation Trust, specifically involved in various roles relating to improving cancer services since 2001. Elly enjoys the opportunity to work with several teams and services across the network who strive to improve the quality of their services for patients.
Mobile: 07813 777852
Email: elly.mcfadyen@westmidlands.nhs.uk -
Service Improvement Facilitator
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Lesley Merrix
Lesley joined the Pan Birmingham Cancer Network in 2008. Prior to this she spent 8 years at the Birmingham Women’s Hospital as the cancer services manager which involved improving cancer services within the trust and maintaining government cancer targets. Lesley started working in the NHS in 1972 and is very committed to improving patients care and experience.
Mobile: 07815 614597
Email: lesley.merrix@westmidlands.nhs.uk -
Service Improvement Facilitator
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Sarah Morries-Bates
Sarah has worked at the Pan Birmingham Cancer Network since April 2005 and has been a service improvement facilitator since January 2009. Sarah has experience in admin processes, IT systems, mapping patient journeys, demand, capacity and audit work.
Mobile: 07969 006193
Email: sarah.morries-bates@westmidlands.nhs.uk -
Service Improvement Facilitator
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Catherine Price
Cat joined the team in April 2007 from the programme management unit of the Welsh Assembly where she was involved in modernising diagnostic services throughout Wales. Since being in her post her focus has been on developing enhanced recovery programmes, initially supporting the testing of the principles at City Hospital as part of the national challenging inpatients programme and is now rolling them out across the network.
Mobile: 07971 197714
Email: catherine.price@westmidlands.nhs.uk -
Service Improvement Facilitator
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Sarah Tranter
Sarah has worked for the NHS since 2000 in various trusts. She joined Pan Birmingham Cancer Network in September 2009 as a service improvement facilitator. Sarah enjoys working with the committed teams across the network helping them to deliver quality care and patient experience.
Mobile: 07879 995300
Email: sarah.tranter@westmidlands.nhs.uk -
Service Improvement Partnership Administrator
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Kimberley Treacy
Kimberley has worked at the Network since November 2005. Her current role is to provide administration support to the whole service improvement team. The role is varied as it requires both personal assistant skills and general secretarial skills.
Office: 0121 414 6892
Email: kimberley.treacy@westmidlands.nhs.uk